Some Pitfalls for Developing Enculturated Conversational Agents

Matthias Rehm, Elisabeth André and Yukiko Nakano

erschienen 2009 "Proceedings of the 13th International Conference on Human-Computer Interaction. Part III: Ubiquitous and Intelligent Interaction", Pages 340 - 348

Verlag: Springer

ISBN: 978-3-642-02579-2 DOI:


A review of current agent-based systems exemplifies that a Western perspective is predominant in the field. But as conversational agents focus on rich multimodal interactive behaviors that underlie face-to-face encounters, it is indispensable to incorporate cultural heuristics of such behaviors into the system. In this paper we examine some of the pitfalls that arise in developing such systems.