Informing the Design of Embodied Conversational Agents by Analyzing Multimodal Politeness Behaviors in Human-Human Communication

Matthias Rehm and Elisabeth André

erschienen 2005 "AISB Symposium for Conversational Informatics"


In order to build embodied conversational agents that are able to communicate with the user in a more natural manner, the consideration of social aspects seems inevitable. One aspect of social interaction is the use of politeness strategies. In this paper, we report on a corpus study we conducted in order to shed light on the co-occurrence of gestures and verbal politeness strategies in face threatening situations. The results of the study will be used to inform rules for the selection of gestures in an ECA.